Effective Date: November 12, 2025
Updated On: November 12, 2025
These Terms & Conditions (“Terms”) govern your use of www.drcharlottesavage.com (“Site”). The Site is owned and operated by Makai Health & Wellness, LLC and Charlotte Savage, PsyD PLLC. By accessing or using this Site, you acknowledge that you have read, understood, and agree to be bound by these Terms. If you do not agree, you must discontinue use of the Site.
1. Purpose of the Site
This Site provides general information related to psychotherapy services, practice information for Hawaiʻi and Texas, educational content, and links to mental health resources. The Site is for informational and educational purposes only. It does not provide therapy, clinical advice, or emergency services and does not substitute for professional mental health treatment.
2. Age Requirement
You must be at least eighteen (18) years old to use this Site. If you are under 18, do not use or browse the Site.
3. No Therapeutic Relationship
Your use of this Site does not create a therapist–patient or professional relationship with Makai Health & Wellness, LLC or Charlotte Savage, PsyD PLLC. A therapeutic relationship is established only after:
(a) direct communication with Dr. Savage,
(b) completion of a formal intake process within a secure, HIPAA-compliant practice management system, and
(c) signing all required consent documents.
4. Not Emergency or Crisis Services
This Site does not provide crisis support or emergency services. If you are in immediate danger or experiencing a mental health crisis, you must call 911, call or text 988, or go to the nearest emergency room. Do not rely on this Site or any information contained herein for urgent assistance.
5. General Educational Disclaimer
All content on this Site—including descriptions of therapy services, psychoeducational material, explanations of mental health conditions, crisis information, referrals, external links, and other educational content—is provided for general informational purposes only.
You acknowledge and agree that:
(a) the information is not clinical, medical, psychological, legal, or professional advice;
(b) no results, outcomes, or benefits are guaranteed;
(c) you are solely responsible for your use or interpretation of information on the Site;
(d) you must exercise your own judgment and seek professional help when needed; and
(e) reliance on any information provided on the Site is at your own risk.
Use of the Site does not create a therapeutic or professional relationship of any kind.
6. Crisis Information Disclaimer
This Site may include crisis-related information, hotline numbers, or suggestions for seeking urgent support. Crisis information may appear in multiple places on the Site and may vary or change over time. Such information is provided solely for general educational purposes.
You acknowledge and agree that:
(a) the Site and its owners do not guarantee the accuracy, completeness, or ongoing availability of any crisis information;
(b) the Site is not a crisis service;
(c) you must contact emergency services directly in a crisis; and
(d) Makai Health & Wellness, LLC and Charlotte Savage, PsyD PLLC are not responsible or liable for any actions taken, decisions made, delays in seeking care, or outcomes resulting from your use or interpretation of any crisis information on the Site.
7. External Links
The Site contains links to external websites, including therapist directories, crisis hotlines, mental health organizations, YouTube videos, educational pages, and other third-party resources. These links are provided for convenience and informational purposes only.
You acknowledge and agree that:
(a) the Site does not control, endorse, supervise, or guarantee the accuracy or safety of any third-party website or its content;
(b) external websites may change at any time;
(c) you access third-party websites at your own risk; and
(d) the Site and its owners are not liable for any harm, loss, or consequences arising from your use of third-party links or resources.
8. Educational Resources and Quizzes
The Site may include curated educational materials, self-help resources, external articles, and quizzes. These materials are general in nature and not intended to diagnose, treat, or provide clinical guidance.
You acknowledge and agree that:
(a) educational resources are not clinical tools;
(b) no accuracy or applicability to your situation is guaranteed;
(c) you assume all risk for any interpretation or use of these materials; and
(d) use of such resources does not create a therapeutic relationship.
9. Links to Other Business Websites
This Site may contain links to other websites owned and operated by Dr. Savage, including websites associated with Savage Mental Health Education & Resources LLC and Private Practice People (under Savage Professional Resources, LLC). These businesses are separate legal entities, distinct from Makai Health & Wellness, LLC and Charlotte Savage, PsyD PLLC.
Your use of those external sites is governed solely by their own Terms & Conditions, Privacy Policies, and Disclaimers. The Site and its owners are not responsible or liable for any information, products, services, or outcomes associated with those separate businesses.
10. No PHI Collection; Text Messaging Risks
This Site does not collect, request, or store Protected Health Information (PHI). The Site does not include a contact form, email submission tool, or portal for transmitting sensitive information.
All clinical inquiries must be made by telephone.
If you choose to send a text message to the practice numbers listed on the Site, you acknowledge and agree that:
(a) text messaging is not encrypted and may not be secure;
(b) you should not share sensitive, personal, or clinical information via text;
(c) you assume all associated risks; and
(d) the Site and its owners are not responsible for any unauthorized access, disclosure, or misuse arising from text communication.
11. Intellectual Property
All content on the Site—including text, graphics, images, logos, design, layout, resource organization, and overall structure—is owned by Makai Health & Wellness, LLC and Charlotte Savage, PsyD PLLC and is protected by U.S. copyright, trademark, and intellectual property laws. You may not copy, reproduce, distribute, modify, or use any content without prior written permission.
12. Acceptable Use
You agree not to use the Site for any unlawful purpose or in any manner that could harm the Site, its security, its owners, or its users. You may not attempt to gain unauthorized access, transmit harmful or defamatory content, or use the Site to advertise or promote other services.
13. Testimonials
Any testimonials or client statements (if present) are examples of individual experiences and do not guarantee similar outcomes. Results vary by individual.
14. No Warranty
The Site and its content are provided on an “as is” and “as available” basis, without warranties of any kind, express or implied. The Site and its owners do not guarantee the accuracy, completeness, timeliness, reliability, or availability of the content or the Site.
15. Limitation of Liability
To the fullest extent permitted by law, Makai Health & Wellness, LLC and Charlotte Savage, PsyD PLLC are not liable for any damages arising from your use of the Site, including but not limited to: reliance on Site content; interpretation of educational or crisis information; delays in seeking treatment; self-help efforts; use of external links; unauthorized access to text messages; or any other action taken or not taken based on Site information. Your sole remedy is to discontinue use of the Site.
16. Indemnification
You agree to indemnify and hold harmless Makai Health & Wellness, LLC, Charlotte Savage, PsyD PLLC, their owners, employees, and affiliates from any claims, liabilities, damages, losses, or expenses arising from your use of the Site, your reliance on its content, your sharing of sensitive information through insecure communication channels, or your violation of these Terms.
17. Termination
Access to the Site may be restricted or terminated at any time, without notice, for any reason.
18. Governing Law
These Terms are governed by the laws of the State of Hawaiʻi, without regard to conflict-of-law principles.
19. Arbitration Agreement
Any dispute arising out of or relating to your use of the Site shall be resolved exclusively through binding arbitration conducted in the State of Hawaiʻi in accordance with the rules of the American Arbitration Association (“AAA”). By using this Site, you waive your right to a jury trial. The maximum remedy available to you is a refund of any fees actually paid (if applicable).
20. Severability
If any portion of these Terms is found unlawful, void, or unenforceable, the remaining provisions shall remain valid and enforceable.
21. Entire Agreement
These Terms constitute the entire agreement between you and the Site and supersede any prior understandings regarding Site use.
22. Contact Information
For questions regarding these Terms, contact:
Website: www.drcharlottesavage.com
Hawaiʻi Practice: Makai Health & Wellness, LLC — (808) 376-2922
Texas Practice: Charlotte Savage, PsyD PLLC — (512) 900-0479
No email communication is available for clinical inquiries.